Unlike traditional outsourcing, the client retains full ownership of the business solution whilst ensuring that Intel Online Services and Axon support a cost-effective technical solution that is flexible and capable of rapid evolution.
The alliance capitalises on Intel Online Services’ expertise of delivering hosting solutions globally through its seven Internet data centres and Axon’s expertise in delivering multinational mySAP CRM solutions. Axon delivered Europe’s first SAP eBusiness solution in 1997 and has delivered many more since. In addition, Axon’s applications management division supports over 30 SAP clients across 23 countries.
Don Kirkwood, Axon’s Chief Operating Officer, said ‘Creating exceptional customer service using an eCRM and Portal Solution is challenging for an IT department. Whilst the solution must be robust and 100% available, it also must be flexible and capable of rapid evolution in a changing market. The combination of Intel Online Services global operations together with Axon’s track record in the delivery and applications management of SAP solutions means that both solidity and flexibility can be achieved to deliver competitive advantage’.
Andy Smith, Intel Online Service’s Director, EMEA said ‘As shown by recent customer wins like the American Stock Exchange and BBC Technology, Intel Online Services has a growing reputation for excellence in operations management. Axon excels at the rapid development and support of SAP solutions. SAP is a leading CRM and Portal solutions provider. This is a compelling proposition.’
