According to the companies, the new platform exposes processes traditionally hidden in legacy and workflow systems to optimize and execute them in a real-time environment. It also adds interoperability to company’s departments, systems and users, eliminating technical infrastructure considerations to enable insurers to focus on business goals.
Fiserv said it will combine its insurance products with Lombardi’s business process management (BPM) software TeamWorks to deliver what it claims is the first true BPM product designed specifically for the insurance industry.
For the past 30 years, insurance processes have been designed and deployed around the limitations of individual systems, said Tony Perdichezzi, CEO of Fiserv Insurance Solutions. By leveraging the true BPM technology of Lombardi’s TeamWorks and Fiserv’s insurance solutions expertise, the Fiserv BPM solution returns control to those who understand the business best by enabling them to measure, model and automate the most ideal process flows across multiple departments, multiple systems and multiple platforms.
