The new Vettro FieldMaster for ServiceCenter product also links directly to the phone, email, and PIM features of the BlackBerry so that phone calls and emails can be launched directly from any contact record within the Peregrine application.
Deployment is as an on-demand service, the vendor said, with little of no services or customization required. The application is delivered over the air to the device without the need for any software to be installed behind the firewall, Vettro VP Buck Rizvi said.
This is the first announcement of a co-marketed packaged solution, and the system is being piloted today. The system will go into general availability during June as a pay-as-you-go subscription service. Vettro FieldMaster for ServiceCenter will be charged out at a rate of $55 per person, per month, he said.
The system will handle job dispatch and real-time status reporting, and will provide online and offline access to multiple incidence queues as well as service ticket history. Service technicians can view and update service tickets, and create, update, and close out new jobs on the fly with all updates made via the mobile device automatically synched with the Service Center back end.
It is also designed to integrate with Bluetooth barcode scanners for asset management purposes. In this context, the company will eventually be looking to couple the FieldMaster system with Peregrine’s AssetCenter suite.
New York-based Vettro produces a suite of mobile CRM products used by the likes of Hitachi Data Systems, IBM, Honeywell and Citigroup.
