Sentry: Signature will provide signature verification, displaying signature and photo ID images for verification at the teller station, Sentry: Detect’ offers check fraud detection, and Sentry: Exception provides centralized exception item processing.
In the back office, Center Bank is using Sentry: Detect to create customer profiles based on their check writing patterns. The system flags any checks that fall outside bank-specified parameters for further review. Since implementation three months ago, the bank says it has been able to detect fraud seven times with the application.
Center Bank says it is alerted by the Detect system if a check is presented out of sequence, with a duplicate serial number, or if the amount is out of volume range. Once alerted, the bank calls the customer to determine whether it is an authorized check.
Sentry: Exception centralizes workflow by importing data on all exceptions from multiple sources, thereby speeding up pay/no pay decision-making in the back office.
Staff can view both check images and signature card information on the same screen along with the information from the Detect module. So, a user can simultaneously refer to various information when making a decision as to whether to process a check or not.
In the past, a user had to look at various systems to get the information he or she needed, but now the Sentry: Exception screen is a consolidated, integrated platform screen that provides all the information necessary to make the decision to pay, said Jong Choi, executive VP for Center Bank.
