This completes the rollout throughout Standard Life’s customer services division, which currently uses AWD for claims and servicing in their life and individual pension departments and in their sales division.
We will be able to balance workloads, which benefits a lean environment where staff members are multi skilled, said Audrey Maclaren, Standard Life customer service director. It will also bring business continuity that will be enhanced through constant electronic back up and by reducing the risks associated with paper.
Standard Life uses AWD for central scanning and indexing, routing work, automating processes and providing comprehensive management information throughout.
