Clickatell says FNB’s inContact service, the account transaction text alert service, allows customers to monitor and detect any fraudulent activity on their accounts, confirm transactions and keep up-to-date with their account balances.
The mobile message carrier says it was chosen by FNB for its redundant routes into Namibia as well as its real-time delivery capabilities and its comprehensive support.
Len Pienaar, CEO FNB mobile and transact solutions, said, Guaranteed, real-time delivery is critical for transaction-based messages. You can’t have messages evaporate, even if it is one in a thousand. The Clickatell gateway and its real-time reporting mean I can be sure our customers will receive their text alerts every time.
Since launching the inContact service four years ago, Clickatell claims FNB has seen improved fraud detection as well as receiving extremely positive customer feedback.
