Prescription history information is delivered to Apptical interviewers in real time during a live interview with the proposed insured. SoundDecisions software guides Apptical interviewers to ask the proposed insured about prescriptions in an effort to identify medical conditions that might otherwise have been unknown.
Apptical SoundDecisions enables Chesapeake agents to sell policies and conduct point of sale telephone verification interviews during normal and extended business hours.
During the interview process with the proposed insured, Apptical’s SoundDecisions software interfaces with Milliman IntelliScript’s prescription history software to collect prescription information for the applicant. The prescription history is collected only upon prior authorization from the applicant. Apptical presents the prescription history to the interviewer in a format conducive to a telephone interview. The interviewer simply confirms the condition for which each prescription is used.
Immediately following the interview, Chesapeake underwriters can access SoundDecisions via the internet to listen to the interview, view results, print results and import XML data. Apptical says SoundDecisions is a complete turnkey system including recorded calls, caller ID information, direct access to prescription histories and interview results, all of which are instantly available to the underwriter.
SoundDecisions provides many benefits, including hold time reporting, integrated prescription histories, tele-applications, and on-line audio. We consider it an integral tool that adds protective value to our underwriting and new business process, said John Sartore, vice president and COO of HealthMarkets Life Insurance Operations. We aligned with Apptical for this process because of their commitments to technology and minimizing hold times.
