Electric Insurance provides auto, homeowner, renter, condo and umbrella insurance to consumers via its independent agent channel and direct-to-consumer website and call centers.
The insurer will use Pegasystems’ PegaRULES Process Commander (PRPC) to help strengthen its customer service relationships. The product offers an end-to-end, process-oriented approach to customer service with flexible decision and process rules that integrate front- and back-office systems.
We pride ourselves on being able to offer a full suite of insurance products and outstanding customer service, said Jack Schumaker, vice president of call center operations at Electric Insurance Company. Pegasystems significantly helps us in this effort by delivering a solution that allows our service representatives to anticipate and resolve customer needs in an efficient, high quality manner.
