According to Nortel, the new technology solution which will go live in September, 2008, is expected to save New England Credit Union (NECU) a minimum of A$100,000 a year through a combination of increased productivity, reduced travel time and time-saving functionality.
Nortel’s open architecture is claimed to support integration of business voice services with NECU’s Tandberg video conferencing system to deliver video-to-the-desktop functionality and Microsoft’s desktop software enabling click-to-call video conferencing from any location.
David Cook, chief information officer, NECU, said: Nortel impressed us with the direct software integration between its communication network and Microsoft’s Office Communications Server software, providing specific information about each of our expert resources available in real-time to all of our branches.
