Amazon Web Services (AWS) has established a new division focused on agentic AI, aimed at increasing automation for both users and customers, according to an internal email seen by Reuters. The group will be led by Swami Sivasubramanian, an executive from AWS, as per an email from CEO Matt Garman. “Agentic AI has the potential to be the next multi-billion business for AWS,” Garman told staff at the cloud computing giant. Sivasubramanian, who was previously vice president of AI and data, will now report directly to Garman.
“We have the opportunity to help our customers innovate even faster and unlock more possibilities, and I firmly believe that AI agents are core to this next wave of innovation,” Garman wrote.
Agentic AI is aimed at automating tasks without requiring user prompts. Last week, Amazon introduced Alexa+, a next-generation assistant powered by generative AI. Alexa+ is designed to be more conversational and personalised, assisting users in learning, staying organised, summarising complex topics, and engaging in a wide range of conversations. The advanced AI assistant can manage home security, make reservations, and help discover and enjoy new artists. It also aids in searching, finding, or purchasing items online, offering suggestions based on user interests.
The agentic capabilities of Alexa+ allow it to autonomously navigate the internet to complete tasks. For example, if an oven repair is needed, Alexa+ can independently search the web, use platforms like Thumbtack to find service providers, authenticate, arrange the repair, and inform the user once the task is completed, without requiring supervision.
Agentic AI gains traction as key component in IT operations
Agentic AI is becoming a critical component in IT operations, with 53% of CIOs and CTOs recognising its importance for future strategies, according to a recent study. The ‘2025 State of Digital Operations Report’ by PagerDuty, which surveyed over 1,100 IT leaders across North America, Asia, and the MENA and EMEA regions, found that 88% of respondents consider the technology as either central or peripheral to their IT operations within the next one to two years.
The report highlights the growing adoption of agentic AI in digital operations strategies. Generative AI (GenAI) deployment appear to be showing tangible returns for respondents, with 37% increased operational efficiency, 36% noting enhanced customer experiences, and 38% gaining better insights from data. These advantages are helping organisations streamline processes, improve customer satisfaction, and make informed decisions, reinforcing AI’s role as a foundational element in IT systems.
Read more: Agentic AI identified as core to IT operations by 53% of CIOs and CTOs
