Honda selected the Servigistics application for its ability to handle multiple layered locations and to minimize excess by enabling transfers between locations. Once implemented, it will increase planner decrease the delivery lead time to dealers across India by improving part availability while bolstering customer satisfaction and loyalty.
Akira Taniguchi, vice president and director of Honda Motor India, said: We are dedicated to delivering outstanding service to our customers. Therefore, part availability and expedited delivery lead time are critical to meet our objective. We believe that Servigistics and Entercoms will enable us to exceed our goals while becoming more cost-efficient.
Eric Hinkle, CEO of Servigistics, said: Post-sale service as a competitive differentiator and profit driver is a concept that best-in-class companies around the world are realizing. Honda’s initiative in India demonstrates not only their strategic leadership in service, but also the growing importance of post-sale service in Southeast Asia.
Nitin Ahuja, CEO of Entercoms, said: Optimizing the service supply chain helps companies’ leap-frog their competition while substantially improving their own long term profitability. We are pleased to apply our global expertise in assisting Honda India in optimizing its service supply chain.
