According to Aon eSolutions, the interface enables a real-time data transfer that enhances proactive claims and injury management for mutual workers’ compensation clients.
Aon eSolutions said that its iVOS insurance system offers advanced workflow and automation tools that streamline the workers’ compensation claims process and focus adjuster resources on the claims that require their in-depth expertise and personalized service. Company Nurse provides a nurse call center that enables its clients to report employee injuries. Nurses at the call center then medically assess the injuries and advise on an appropriate level of medical treatment, such as first aid or medical care at an occupational clinic within the employer’s provider network.
Randy Wheeler, managing director of Aon eSolutions, said: The interface between iVOS and Company Nurse creates a hybrid early intervention approach to manage workers’ compensation claims. Employers are able to simultaneously leverage Company Nurse’s medical expertise at the point of injury and our advanced iVOS technology to enhance their workers’ compensation program performance.
Paul Binsfeld, CEO of Company Nurse, said: After our nurse call center triages injuries according to medical severity, the next critical step is to transfer injury and clinical information into the hands of claims adjusters. The new interface enables real-time transfer of injury intake information into the iVOS system. As a result, the claim can be immediately managed for optimal costs, medical outcomes and return-to-work results.
