Genpact claims that the combined solution will deliver remote service management capabilities allowing clients to choose the Genpact service management processes along with Axeda ServiceLink remote management software for a ‘service on-demand’ model capable of lowering current service management costs by up to 30%.
The partnership will help Genpact serve its clients better and faster by reducing on-site service visits, lowering call volumes, increasing machine uptime and speeding deployment and issue resolution, said Genpact.
Clients will also gain from Genpact’s services and global reach in extended aftermarket service offerings like field engineer & parts dispatch, service billing and collections, managing key service metrics and analyzing the net promoter score of service operations.
Dale Calder, president and CEO of Axeda, said: Genpact and Axeda have each led fundamental transformations in their own industries. With this partnership, Axeda will bring its proven remote service solution to Genpact’s expertise in remote process management. By combining our strengths, we will meet the demands of global clients.
