According to Tie, Clopay needed a way of managing its electronic data interchange (EDI) applications and found day-to-day operations of an in-house EDI program intensive and expensive.
TIE has worked with Clopay to provide a fully outsourced, SAS 70 compliant b2b integration solution utilizing datacenter infrastructure provided by Sungard Availability Services. This solution not only supported the integration of the company’s internal business processes, but more importantly enabled direct connections between the business processes of Clopay and its trading partners. Tie’s user interface provided Clopay with an easy-to-use system with any-to-any mapping capabilities that ensured flexibility enough for future integration efforts.
Tie’s translation capabilities have enabled Clopay to transact business and manage more than 17000 transactions per month without error. The overall costs for data storage and software execution have been reduced, and the time dedicated to both new trading partner set up and integration formats have been reduced by 75%, said Tie Commerce.
Carmel Hirth, director of IT at Clopay, said: We have been able to keep the headcount down in our department while maintaining system integrity to support our business and meet our trading partner requirements. Outsourcing our managed EDI services to Tie has been one of the best business decisions that Clopay could have made.
Brian Tervo, CEO of Tie Commerce, said: Clopay understands that technology investments outside the enterprise can deliver strategic value to their business and customers. Clopay has consolidated its EDI operations with Tie and now is able to focus on improving and optimizing its business processes and customer relationships.
