According to Astute Solutions, Unilever has selected RealDialog for its ability to provide contact center representatives with rapid access to the information they need to answer consumer questions.
RealDialog is a conversational knowledge management solution that delivers a clear and specific answer to a user question asked via a company’s web site, intranet portal, contact center, email, chat, or other channel, the company said. Leveraged in the contact center, RealDialog Agent Assist expedites call processing and issue resolution.
