HSE24 has decided to replace its existing IT architecture with a comprehensive technology platform based on SAP software to manage all service processes within the company. To be able to meet customer demands while simultaneously keeping pace with increasing order volume, HSE24 needed a CRM application that optimally supports its business processes and seamlessly integrates with its existing IT landscape.
The newly implemented SAP CRM application will be hosted by IT outsourcing provider TDS. More than 13 call centers in Germany and Austria that capture and handle service requests have access to the centrally hosted CRM solution via web client technology. The architecture of SAP CRM allows HSE24 to integrate internal business units, external services providers and interfaces to the back-end systems as well as to the internet shop on a single software platform.
