The agreement extends the delivery of numerous IT services EDS has been providing for Coca-Cola Femsa since 2000 and integrates its new operations into the existing Coca-Cola Femsa IT infrastructure.
The contract includes support for Coca-Cola Femsa’s SAP platform, one of the largest SAP implementations in the world. SAP is an EDS Agility Alliance partner and works closely with EDS to improve delivery and support and bring greater value to shared clients.
In addition, EDS will continue to deliver Spanish and Portuguese helpdesk services and field services to Coca-Cola Femsa’s thousands of desktop and laptop computers, printers and servers.
EDS also hosts more than 450 midrange servers and provides disaster recovery and international and regional telecommunication services for Coca-Cola Femsa.
The agreement covers Coca-Cola Femsa’s Latin American operations in Mexico, Guatemala, Nicaragua, Costa Rica, Panama, Colombia, Venezuela, Brazil and Argentina.
Coca-Cola Femsa’s tremendous growth in Latin American makes standardizing business processes across each of our business units critical for future success, said Hector Calva, chief information officer for Coca-Cola Femsa. EDS knows our industry and business well and, with its strong presence across the region, we can remain focused on providing beverages to the people of Latin America while EDS helps manage these important IT functions.
