Thermon’s global presence requires its offices to be able to access their internal data and applications 24/7. However, with its previous internal infrastructure running on two different platforms, it has been difficult for the company to operate its online customer service database and enterprise resource planning system at peak proficiency.
These issues led the heat tracing technology manufacturer to look to outsourcing its internal IT applications on to a single infrastructure managed by a hosting specialist.
Rackspace’s Intensive Hosting will provide Thermon with a fully-managed hosting solution. With more than 20 servers and devices, including advanced custom monitoring services, managed backup and storage, and Windows 2003 Enterprise database services, arranged in a high-availability clustered environment, Thermon will rely on Rackspace’s 100% uptime guarantee and 24/7 support.
