The offering combines the CRM functionality from its recently released version 8 with federal best practice, based on the company’s experience with 125 agencies. It also incorporates many of the best practices and reports developed by the Citizen Service Levels Interagency Committee, which was created by the General Services Administration to help federal government become more citizen-centric, and identified standards and metrics for measuring citizen support effectiveness.
Key features of RightNow Federal Government include government-specific terminology, pre-configured workflow processes, government profiles, and a Freedom of Information Act interface.
