The Roads and Transport Authority (RTA) plans to adopt these services, which aim to improve access to the department’s information and services, within the next few months.
With the first of these services, the Dubai eGovernment’s mDubai push and pull service, consumers will be able to communicate with the RTA to inquire and get information on its services via SMS.
The RTA will also be adopting the AskDubai service, which enables residents to contact a unified communication center handling multiple government department enquiries, available 24 hours a day via various channels, including phone, fax, and email.
Thirdly, the RTA’s adoption of electronic payment system ePay will enable Dubai residents to pay traffic and parking fines and fees online.
We are delighted to work with Dubai eGovernment and provide our customers advanced services designed to minimize the time and effort it takes to complete essential tasks, said Ahmed Bahrozyan, IT director at the RTA. We are also studying the possibility of an automated toll system and payments through the recently introduced Dubai eGovernment card, directed at easing congestion on major road networks.
