The automated teller machine (ATM) remains the most frequent point of interaction for the majority of customers and potential new customers. At the same time, financial institutions (FIs) are relying on self-service even more to drive branch efficiency gains, as standard transactions move to self-service from the more expensive teller line. Finally, today’s complex transactions, such as intelligent deposit, place more technical demands on the ATM. The result is a self-service channel that has become more important as a customer service touch point and yet more challenging to maintain.
John Leo, vice president of customer services for financial solutions at NCR, said: Every institution is different when it comes to the level of available resources to maintain their ever-changing ATM channel. More FIs are realizing that ongoing ATM service requirements are not core to their business, yet place more challenges upon their operations. The continued expansion of NCR’s managed services portfolio demonstrates our commitment to provide ATM deployers with solutions focused on availability and on enabling consumer interactions.
