Baltimore, Maryland-based Metastorm introduced the concept of process Pods, which combine process templates and other resources targeted at a particular vertical sectors or horizontal functions, in January 2006. Each Pod contains process maps pre-built in the Metastorm Designer; electronic forms pre-built in the Metastorm Forms Builder; pre-built management and analytical reports; pre-built integration with mail, collaboration, messaging and business applications; as well as administrative tools.
Its latest Pod, called Problem Report Verification, is designed to help government agencies automate the collection, assessment, management and resolution of incidents reported by citizens.
The Pod leverages wireless technologies like Blackberries and incorporates Google maps for remote verification and validation of problem locations and is being aimed at Metastorm’s numerous federal, central and local government customers around the world that use its BPM software to mange citizen services, compliance, paperless e-government, logistics management and operational efficiency.
Metastorm already offers over 75 vertical and horizontal Pods for industries like financial services, government, healthcare, manufacturing, legal and technology. The Pods target processes like helpdesk services, customer acquisition, new store opening, case management, purchase order management, Sarbanes-Oxley compliance.
