Convergys has received a new contract from Alltel Wireless for a BSS offering to include service activation manager, customer service manager, rating and billing manager, real-time convergent charging solution and active mediation, as well as its dynamic decisioning solution.
Convergys said that its offerings will replace Alltel’s in-house legacy system.
Its Dynamic Decisioning Solution further enhances Alltel’s ability to drive customer loyalty and retention, enabling personalisation and real-time, actionable, customer intelligence.
Convergys president of information management Bob Lento said, with the new BSS interfaces, Alltel Wireless can respond quickly to changes in the competitive landscape, designing and launching new and compelling offers to its customers.
"With the Dynamic Decisioning Solution, Alltel can further satisfy its customers with proactive personalised messages tailored to their specific needs," Lento said.
