Convergys, a provider of relationship management services, has completed the implementation of a complex data migration and relationship management software for Virgin Media, a UK-based entertainment and communications company.
According to Convergys, a large team of software specialists worked to implement ICOMS, its expanded customer-centric, customer care and BSS system, at Virgin Media. The team has migrated over four million accounts onto the new platform in the process, bringing the total number of Virgin Media subscribers on ICOMS to approximately five million.
Riki Allon, senior vice president and general manager Europe, the Middle East and Africa for Convergys, said: Virgin Media is offering its customers a broad array of converged telecommunications services. With ICOMS in place, Virgin Media can now execute more innovative product launches across the entirety of its customer base and reduce time to market to maintain its competitive advantage.
Howard Watson, chief technology officer at Virgin Media, said: We’re committed to delivering a great service to our customers and our customer care and billing system is an important part of this. Convergys understood the complexities of our business and how to best support our customer service staff with a simple and transparent system.
