IBM and Viewpointe, a provider of archive, check image exchange and settlement services, have signed a five-year services contract extension. As part of the agreement, IBM will manage greater portions of Viewpointe’s Level II support, application management services and related project management functions. It also provides IT infrastructure operations, project management and application development and maintenance services.
The amended agreement extends the term of the current agreement and supports Viewpointe’s near-and-long-term objectives to increase resource flexibility, while closely managing costs and service levels. Viewpointe will retain responsibility for overseeing these areas including the development efforts in partnership with IBM.
Lou Buglioli, chairman and CEO of Viewpointe, commented: The needs of Viewpointe’s customer base are evolving rapidly. This agreement allows us to be dynamic in meeting market demands and focused on those elements that are core to our business. This contract extension speaks volumes about the strength and uniqueness of our relationship with IBM, and it is truly a vote of confidence in each other’s organizations.
Philip Hausler, vice president for the Banking Industry, IBM Global Technology Services, said: Viewpointe’s commitment to its customers continues to drive its focus on advanced technologies and industry-leading services. We are proud of what we’ve accomplished with Viewpointe over the past eight years and are pleased to continue working with Viewpointe as it focuses on its strategic vision. IBM’s years of IT outsourcing experience with clients in financial markets and other industries will further Viewpointe’s delivery of quality services in various markets.
