BancTec, a provider of document and payment processing services, has entered into a BPO agreement with PhoneAndPhone.com, a provider of internet mobile telephone services in France.
Under the three-year contract, BancTec France said that it will process hundreds of orders per day for PhoneAndPhone.com – from receipt to account initiation contracts with various operators in the market – and manage its incoming customer mail. All customer and contract data will be entered directly by BancTec into PhoneAndPhone.com’s sales management information system.
BancTec France will also provide a special logistics site for products such as cell phones, SIM cards and various accessories. This service will include the picking, preparation and shipment of hundreds of thousands of orders received each year, the company added.
Christophe Lemee, associate general manager of PhoneAndPhone.com, said: We are thrilled to be signing this contract with BancTec France. BancTec’s responsiveness and the fact that its solutions and services are perfectly suited to our needs were the determining factors in our decision.”
Murielle Leisner, director of sales at BancTec France, said: This contract is yet another confirmation of our strategic commitment to offering high value-added services in addition to our range of solutions.
Our recent acquisition of Privatgirot in Sweden and this new BPO service contract with PhoneAndPhone in France have made BancTec a key BPO provider in Europe, and we are proud to enable our clients to refocus their attention on their core business and customer relations.
