HCL Technologies has entered into a five-year transformational IT Infrastructure Management contract with the Energy Future Holdings (EFH).
According to HCL, it will be responsible for managing EFH’s IT Infrastructure landscape comprising of data centre, voice and data networks and end user computing services. Its service desk will provide support to EFH end users, including desk-side support, in compliance with the NERC, PCI, SOX and FCC regulatory frameworks.
In addition, HCL will also be responsible for providing touch services for the centralised and distributed data centres.
HCL said that EFH will leverage its MTaaS Business Service Management (BSM) platform which provides online, real-time business service visibility and ensures IT management. It will also collaborate with EFH to develop an IT Transformation roadmap for the next five years.
As part of the roadmap, HCL will be responsible for migration and consolidation of data centre, disaster recovery and continuity, network infrastructure and open systems and mainframe modernisation, the company added.
Srikrishna, SVP and head-global sales of HCL’s Infrastructure Services Division (HCL ISD), said: We are well positioned to use our transformational expertise to deliver significant operational efficiencies and provide an enriched experience to EFH’s consumers and end-users.
