Pegasystems has social media collaboration to its SmartBPM, to enableprocess owners, clients, and also their customers to share ideas and suggestions in real-time.
The company said that the SmartBPM uses social media as an interactive and real-time collaborative environment to aid the planning and execution of business improvement projects. By extending is existing tools for ad hoc collaboration, SmartBPM makes it easier for project teams to connect, add user-generated content, vote, and rank items associated with any given project. By reaching out to customers and clients, SmartBPM now allows critical real-time customer feedback into the process improvement process.
According to Pegasystems, the new, real-time, electronic process sticky notes offer a quick way to capture comments, issues, or new opportunity for improvements. Process wikis support group editing and consensus for collaborative discussion; process participants can post and receive dynamic updates for project team members.
The company said that if teams are using tools such as Facebook, LinkedIn, or SharePoint, they can embed links to Pegasystems SmartBPM resources for expanded collaboration and all the native collaboration capabilities in SmartBPM are available in the cloud-based SmartPaaS offering.
Setrag Khoshafian, VP of BPM Technology at Pegasystems, said: “SmartBPM and social networking tools are completely complementary. On the one hand, SmartBPM provides the context for collaboration, both when building solutions, as well as when executing SmartBPM process applications. On the other hand, SmartBPM leverages social networking for collaborative improvement of BPM solutions.”
