Symantec has introduced its Workflow 7.0 and ServiceDesk 7.0 that can connect people, processes and information. The company claimed that Workflow 7.0 helps customers enforce policies, automate repetitive tasks and enhance the delivery of IT and business processes.
ServiceDesk 7.0 is said to offer customers a new process driven and ITIL-based incident, problem, change, release and knowledge management tool to improve availability and service levels.
Both the new offerings are driven by a drag-and-drop visual designer approach, allowing businesses to develop automated processes without requiring a fundamental knowledge of the coding behind the applications.
Both products are reportedly built on the company’s Management Platform, providing manageability and integration across its product portfolio, allowing companies to integrate security, data loss prevention, systems management, and backup and recovery. In addition, the platform allows integration into third-party products as well.
The company said that Workflow 7.0 delivers comprehensive IT and business process automation with support for business systems, reporting, and an expanded end-user portal. Workflow can be used to automate common IT processes such as new employee provisioning, self-help service catalogues, new hardware and software requests, password reset and the likes.
ServiceDesk 7.0 will allow service delivery from an IT organisation through process automation and self-service capabilities for end users. It will provide ITIL recommended processes ‘out of the box,’ including incident management, problem management, change management and release management. It will also allow for integration and coordination between different Symantec products and other remediation data tools and third-party applications, such as SharePoint, the company noted.
Francis deSouza, senior vice president of enterprise security group at Symantec, said: Organisations today are looking for ways to improve efficiencies, increase compliance, and reduce costs while leveraging existing systems and resources and building out their IT organisation as needed.
“Both Workflow 7.0 and ServiceDesk 7.0 provide immediate customer benefits through process automation to shorten timelines and manoeuvre through organisational structure while maintaining accountability and ensuring compliance.
