Verizon Wireless is using Mobile Device Management (MDM) software from Motive, a division of Alcatel-Lucent to manage the growing number of 4G LTE smartphones and tablets on its 4G LTE network.
MDM allows customers to set up their 4G LTE devices and automatically receive software updates and upgrades.
Mobile Device Management is part of the Alcatel-Lucent Motive mobility portfolio and it is a key element of Alcatel-Lucent’s Customer Experience Transformation (CXT) offering.
With Mobile Device Management, service providers can focus on a customer-first strategy through the delivery of best-in-class customer experience management through a portfolio of purpose-built offerings and patented consulting methodologies.
Service providers can confidently transform the customer experience in a way that fosters brand loyalty and establishes superior relationships with customers by making the strategic changes.
Mobile Device Management is powered by technology from Alcatel-Lucent’s Motive Product Division and their strategic alliance partner WDS.
Verizon Wireless Network executive director Ed Diaz said it’s important that Verizon customers and employees can set up and use 4G LTE devices and applications as easily as possible, so the customers can further optimise how they experience the power and speed of our 4G LTE network.
"The Motive solution is critical to delivering that experience," said Diaz.
Alcatel-Lucent Americas Region president Robert Vrij said Verizon Wireless is perfectly positioned to help satisfy the consumer appetite for new 4G LTE products and services.
"The easier and more intuitive we can make device set-up and management, the more positive the overall experience is for the end user. Our Motive solution enables efficient, well-organized device management to help transform the customer experience," said Vrij.
