UK based TalkTalk Telecom Group has selected Wipro BPO, the outsourcing arm of Wipro Technologies, as one of its strategic partners for its outsourced contact centre operations.
As per the agreement, Wipro will create a new service centre in India to support the group’s resident customers, and will also work alongside TalkTalk to continue to improve the overall customer experience, including the implementation of new CRM technologies.
Wipro BPO senior vice president and global head Manish Dugar said Wipro’s engagement with TalkTalk reinforces their leadership as the long-term strategic partner equipped to help global corporations transform their businesses using their process and technology capabilities.
"We are delighted to work with TalkTalk and help them strengthen their leadership position in the market place," he said.
TalkTalk director of Consumer Operations Jo Dawson said they have worked with Wipro for many years and look forward to leveraging Wipro’s expertise, particularly in the use of new technologies, to deliver further improvements in our customers’ experience over the years ahead.
