LiveTime Software, a provider of SaaS and Cloud based ITIL Service Management (ITSM) and Service Desk software, has introduced its native iPhone client on the iTunes App Store.
The new offerings supports the iPhone 3GS, iPhone 4 and iPod touch running IOS 4.2 or later, and provides mobile access to both the SaaS and on-premise offerings provided by LiveTime Software, including Novell Service Desk.
LiveTime said that the iPhone client requires LiveTime 6.2 or Novell Service Desk 6.2 or later.
The LiveTime for the iPhone has been developed natively using LiveTime’s Web services infrastructure and its features include: service metrics dashboard; geolocation mapping of customers; and GPS tracking of field technicians.
In addition, it features customer direct dial; request filters; request history; adding notes and time to requests; request, incident, problem, change and release management; knowledge management; and configuration management.
The LiveTime iPhone Service Desk client enables organisations to manage all service requests, incidents, problems, changes, and deployments remotely.
Further, it enables users to communicate directly with customers and monitor SLA achievement and CMDB changes from the iPhone.
The company said that the LiveTime Service Manager is used by organisations to improve overall customer service and provide visibility and process alignment with the business.
