Convergys will expand its operations in the Philippines by starting a new contact centre in Baguio City, in Northern Luzon.
The new facility in Baguio City is the company’s fourteenth location and will serve to strengthen its presence in the Asian country, said the company.
Convergys Asia Pac/EMEA Philippines country manager and managing director Marife Zamora said their new facility in Baguio City is a testament to the superior service and support the company’s employees provide to their clients and their customers across the globe.
"I thank the Baguio City officials and all those who are supporting our entry into the area and I look forward to meeting with all of our new employees when we open the centre in the coming months," Zamora said.
The company has 13 additional facilities throughout the Philippines — eight located across Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna.
Each facility is equipped to handle thousands of inbound calls every day for clients in industries including: financial services, collections, retail, healthcare, and telecommunications, the company said.
