Cloud contact centre vendor NewVoiceMedia and cloud communications provider Twilio have teamed up to accelerate deployment, improve usability and enhance the customer experience of their services.
The partnership will be officially launched on November 20th with an attempt to set a new world record for building a contact centre in less than 30 minutes, complete with full telephony infrastructure, call flow, ACD, WebRTC delivery and intelligent routing capabilities.
The agreement strengthens NewVoiceMedia’s telephony capabilities in North America and supports further growth in the region. The company will benefit from inbound and outbound routing from Twilio’s network – an instant, agile cloud telephony infrastructure that will enable the business to deliver its market-leading solutions to customers across the world even more quickly.
NewVoiceMedia’s ContactWorld integrates seamlessly with Twilio to offer scalable, robust and reliable telephony globally through a single platform.
NewVoiceMedia’s solutions are instantly deployable and provide unique and patented routing capabilities, enabling businesses of all sizes to deliver a personalised and unique customer experience, quickly and securely. Speed of deployment is critical, as NewVoiceMedia ensures customers are delivering added value to their organisation as soon as possible.
Jonathan Gale, CEO of NewVoiceMedia, commented: "We’re delighted to announce our partnership with Twilio to enable faster deployments for our customers’ telephony infrastructures and acceleration of our technology into live customer environments. Our true cloud solutions are available, secure and scalable and we’re continually tapping into major technological developments to ensure every customer interaction is a great experience".
The world record attempt will take place on Wednesday November 20th from 12pm at Twilio’s San Francisco headquarters.
